Frequently Asked Questions

Recording formats

Are the editions available on vinyl?

The renaissance of vinyl records is unstoppable. Analogue playback is for many the only true “High Resolution”. The Schumann Vinyl Edition is produced in “180 gram, virgin vinyl” quality according to the most modern standards in a renowned German company and meets the highest audiophile demands.

In what formats are editions released?

In addition to the CD and DVD format you can receive our recordings as Pure Audio Blu-ray Disc, on vinyl record or as an uncompressed digital audio file. Find out all about the advantages and requirements of the different formats:

Pure Audio Blu-ray Disc

Our Pure Audio Blu-ray disc can be played on any standard Blu-ray player. The audio signal provides uncompressed studio quality. In addition, you will find concert videos and bonus films in HD.

Navigation without a screen:
You can also listen to the music without switching on the TV screen. Use the remote control like with a CD player and the usual buttons: play, pause, skip, track number, etc.
The red and yellow buttons on your Blu-ray remote control allow you to change sound formats, even while listening.

High Resolution Audio / 24-bit studio quality

Today's technology allows digital audio playback at a resolution that goes far beyond the level of a standard CD. Sound recordings in 24-bit correspond to the quality level of a professional recording studio, but not every device can play files of this format.

Vinyl

The renaissance of vinyl records is unstoppable. For many, analogue playback is the only true "High Resolution". For the Schumann Vinyl edition, our "180 gram, Virgin Vinyl" quality standard long-playing records are produced according to the most modern standards in a renowned German factory and meet the highest audiophile demands.

Quality and use of our music formats.

In addition to the CD format, our recordings are available as Pure Audio Blu-ray Disc, on vinyl, or as uncompressed digital audio files. Here you can find out all about the advantages and requirements of the different formats.

Pure Audio Blu-ray Disc

Our Pure Audio Blu-ray disc can be played on any standard Blu-ray player. The audio signal provides uncompressed studio quality. In addition, you will find concert videos and bonus films in HD.

Navigation without a screen:
You can also listen to the music without switching on the TV screen. Use the remote control like with a CD player and the usual buttons: play, pause, skip, track number, etc.
The red and yellow buttons on your Blu-ray remote control allow you to change sound formats, even while listening.

High Resolution Audio / 24-bit studio quality

Today's technology allows digital audio playback at a resolution that goes far beyond the level of a standard CD. Sound recordings in 24-bit correspond to the quality level of a professional recording studio, but not every device can play files of this format.

Vinyl

The renaissance of vinyl records is unstoppable. For many, analogue playback is the only true "High Resolution". For the Schumann Vinyl edition, our "180 gram, Virgin Vinyl" quality standard long-playing records are produced according to the most modern standards in a renowned German factory and meet the highest audiophile demands.

Retailers / Sales

High resolution download

How do I play 24-bit files?

To be able to play 24-bit files, the following is required:

1. A storage location

2. A player and software that can handle the files

3. Under certain circumstances a digital-to-analog converter

4. A good amplifier and speakers (or headphones) are recommended

Storage location

If you manage many digital music files and listen via your stereo system, you should ideally set up a network hard drive which your player can access.

If you want to play the files directly on a PC/Mac, you can save the files there.

For streaming devices and AV receivers, external USB hard drives can be used which ideally need no additional power supply.

Player

In general, a standard PC or MAC with appropriate software (JRiver, iTunes, VLC Media Player, etc.) is sufficient. You can also use designated network players, more and more of which can now be controlled by smartphone apps. Other models have their own remote controls. These generally serve as a D/A converter so you can skip point 3.

Of course, you can use an AV receiver, which completely covers the points 2-4. Or special mobile players that are optimized for 24-bit files.

D/A converters

The D/A converter in standard PCs and Macs are not sufficient. When used as a player, you should connect them digitally (e.g. optically or by HDMI) to a D/A converter or directly to an AV receiver with a D/A converter.

Amplifiers and speakers

If you have an "old" analogue amplifier at home, you must also use a D/A converter between the player and the amplifier. This can be integrated in the player, or an external device.

What are the different file formats?

FLAC is lossless compression. The files are perfect "lossless" representations of the original data in a compressed form (Free Lossless Audio Codec).
WAV is the original file completely unaltered but is also twice as large. For 99% of all users, FLAC is the best solution. The corresponding format for MAC is called "Apple Lossless" or similar. To play FLAC on a MAC use either, for example, VLC Media Player, or use FLACtunes, to convert it directly to Apple Lossless and simultaneously record it to the iTunes library. The whole process is carried out by a simple drag & drop.

How to use the download codes of our releases.

Everyone who purchases a release from Berliner Philharmoniker Recordings* is entitled to download a digital file of the entire album in the highest available studio quality free of charge. The release contains a link to a page in our shop which can only be accessed by this link. On this page, you can select a download format, add it to your cart, then download using the code, free of charge.

Our reliable, high quality download service is accessed through your user account in our shop. Existing accounts for the Digital Concert Hall also apply to this shop. If you do not have an account, we kindly ask you to register after adding the download product to your shopping cart. The advantage of this lies in the fact that if you experience technical problems, you can return to your user account to try the download again.

To prevent fraud, the download offer is set up like a regular product, including a price. To access the files, it is necessary to complete the entire purchasing process. Your voucher code means a 100% discount, so there are no costs involved.

Follow these steps for your free dowload:

  1. Add product to cart
  2. Enter code and click "apply voucher"
  3. Click "proceed to checkout"
  4. Use the payment method "voucher code"
  5. Go to "My Downloadable Products" in your account* 

* existing accounts for the Digital Concert Hall may also be used for this website. New customers are kindly asked to create an account.

Some antivirus programmes warn the user before downloading a ZIP-file, which is how we deliver the audio tracks. Our files have been tested for viruses. However, we do not accept liability for the unexpected case of defects.

 

* currently this only applies to our releases "Schumann symphonies" and "Harnoncourt conducts Schubert". Releases on other labels (e.g. Deutsche Grammophon or Sony) do not include download codes.

Shipping

The status of my order has not changed.

If you have ordered a product to a country outside the EU, it is possible that it is still in customs. In our experience, the US authorities need a particularly long time to check shipments.

Unfortunately, it is also possible that your order has been lost. If this is the case, please contact us at help@berliner-philharmoniker-recordings.com so we can look into the matter.

How much does shipping cost? / shipping costs

Click here for a detailed overview of shipping costs.

How long will delivery take?

The delivery time in Germany is up to 2 working days, up to 7 business days in Europe, and up to 21 working days to all other countries. These figures are for guidance only.

If delivery has not been effected within this time frame, we ask for your patience. If it looks like your delivery will not arrive, please contact us at: help@berliner-philharmoniker-recordings.com

When will my shipment be sent?

After receipt of payment, your order will be shipped by our logistics partner. You can choose between standard and parcel shipping. Upon receipt of your order, you will receive a shipping confirmation within one business day and a tracking code if you have selected parcel shipping.

Where can I track my shipment?

A shipment can only be tracked if you have selected “DHL package delivery” as the shipping method. In your shipping confirmation you will find the tracking code to track your package. You can track your package on this website:

www.dhl.de

In some countries outside of Germany, you cannot fully track your shipment to its destination on the DHL website. Please then use the internationally valid “UPU match code” for your shipment indicated on the DHL website to look for your shipment with the local postal service of the destination country.

Here a selection of standard mail services abroad:

Argentina

Brazil

Canada

United Kingdom

Italy

Colombia

Mexico

Norway

Peru

Romania

Russia

South Africa

Taiwan

Venezuela

United Arab Emirates

United States of America

Payment

How can I pay?

Accepted methods of payment include credit card, online bank transfer, Pay Pal and direct debit. Payment on account is not possible.

Ordering

Delivery

The product delivered is damaged. What should I do?

I was sent the wrong product. What should I do?

If you have ordered the wrong product, please contact us as soon as possible at help@berliner-philharmoniker-recordings.com so that we can cancel the order. If it is too late to cancel it, please return the wrong goods to us, then we can refund you, and you can place a new order.

If you have received a wrong product, please contact us at help@berliner-philharmoniker-recordings.com and send the item back to us. We will then send you the correct product as soon as possible.

I was not at home when the delivery arrived. What happens to my order?

Usually undelivered shipments will be kept at your local post office for 7 to 14 days. Please check with your local post office.

Once the shipment is returned to us, we will resend the item.

How can I later change an incorrect shipping address?

Product information

Can I watch the St. John and St. Matthew Passions in another language?

No, but there are German, English, French, Spanish, Japanese and Korean subtitles.

Can DVDs and Blu-ray discs be played worldwide?

Yes, the region code on our video products is “0” (DVD) or “ABC” (Blu-ray), which means they can be played worldwide.

The DVDs are formatted in "NTSC", but they can also be played with “PAL” devices.

Can I purchase the Schumann Edition only as a CD or Blu-ray?